RETURN POLICY

Refund and Return Policy applies to [bamboosmilecare] products under [BESKOLab de México, S.A. de C.V]. Please note this policy complies with relevant provisions of Mexico’s Consumer Protection Law ([Ley Federal de Protección al Consumidor]).

🔹 Return Conditions
You may request returns and refunds under the following circumstances:

✅ Unopened items in original packaging (unaffected for resale)
✅ Within 14 days of receipt (based on logistics delivery confirmation)
✅ Provide original proof of purchase (order number or receipt)

❌ Non-returnable cases:

• Damage or signs of use due to personal reasons
• Lost original packaging or accessories
• Exceeding 14-day return window

🔹 Refund Process
1️⃣ Submit return request
Email [greetings@bamboosmilecare.com] with:

• Order number
• Return reason
• Product photos (if applicable)

2️⃣ Await review
We will confirm return eligibility within 3 business days and send return address instructions.

3️⃣ Ship items back
Use trackable shipping; return shipping fees are buyer’s responsibility (unless due to our error).

4️⃣ Refund processing
After verifying returned items, refunds will be issued to the original payment method within 5 business days.

🔹 Refund Method
💰 Original payment refund: Credit card, etc. (processing time depends on bank)

🔹 Contact Us
📧 Support email: [greetings@bamboosmilecare.com]
📞 Customer service: +52 5545977791 (Mon–Fri, 9:00 AM – 6:00 PM CDT)

⚠️ Important Notes

• Ensure returned items are undamaged; otherwise, refunds may be affected.
• International returns may incur customs duties; consult local customs beforehand.
• Final interpretation rights reserved by [BESKOLab de México, S.A. de C.V].